friends. Long
has passed since I wrote last.
did not have much to tell, so if I have nothing to say, that have nonsense ..
YES On this occasion I have something, so I put it here.
This time it's to tell you how they are spending online store Opirata.com.
As I wrote earlier about my very good experience with the store GigabytesSistema, with Nintendo's service and my other very good experience with PcComponentes, this time I'll tell you what happened to me opirata.com.
"I decide to buy in that store? multimedia hard drive, after much looking, I decided on the "MediaStation Pro." For those who do not know, is a multimedia hard disk 500gb wifi Verbatim.
The fact is that after several days, if not 6 or 7 (pccomponentes and gigabytessistema took me 24 hours) of placing the order, I get that hard drive.
According to its website, there are 7 days from receipt of order to return it if defective, not like or whatever, well ...
In my own that I liked the aparatejo, but I found some errors, which made it somewhat uncomfortable to reboot the machine every time it hangs.
24 hours after being received and seen what was wrong with the HD, I decided to send an email to their customer service explaining in great detail and point by point the faults committed such an apparatus.
The email explained that I needed a solution, as for the device, or if not possible, return the unit for me EXACTLY LIKE ANOTHER. Your Price € 218.
The next day, I get response: Good afternoon
.
will consult the workshop and support Verbatim on what would be the best way to proceed with your question, you may need to update the firmware of your drive to improve performance and avoid some of the erratic behavior you describe.
will send you a detailed answer in the course of tomorrow.
Thank you for your attention.
OPIRATA.COM
I must say that the email sent me by explaining what was wrong with the HD was the December 8, 2008 and that the answer above was held on December 9, 2008 .
do not think it necessary to explain that this " will send you a detailed answer in the course of tomorrow. " never arrived.
yesterday (December 25, 2008), I decided to send another email asking for explanations on the matter. The answer surprised me. Earlier today I received this reply.
basically tell me they have nothing to do, that puts me in touch with Verbatim to give me a solution.
Well, I will, but I do that I have clear is that EVER use this online store to make a purchase.
just wanted to tell you my experience with these people, and then, if you use their services, you do, but you know how they are spent.
In other online stores, the treatment has always been right, and when I needed assistance with something, either a problem or not, have always been there to assist me.
Now all I have done about it, is to ask OFFICIAL complaint form deal with it, and at least as well, give them a little slap on the wrist and that from now on, treat your customers properly.
Greetings.
has passed since I wrote last.
did not have much to tell, so if I have nothing to say, that have nonsense ..
YES On this occasion I have something, so I put it here.
This time it's to tell you how they are spending online store Opirata.com.
As I wrote earlier about my very good experience with the store GigabytesSistema, with Nintendo's service and my other very good experience with PcComponentes, this time I'll tell you what happened to me opirata.com.
"I decide to buy in that store? multimedia hard drive, after much looking, I decided on the "MediaStation Pro." For those who do not know, is a multimedia hard disk 500gb wifi Verbatim.
The fact is that after several days, if not 6 or 7 (pccomponentes and gigabytessistema took me 24 hours) of placing the order, I get that hard drive.
According to its website, there are 7 days from receipt of order to return it if defective, not like or whatever, well ...
In my own that I liked the aparatejo, but I found some errors, which made it somewhat uncomfortable to reboot the machine every time it hangs.
24 hours after being received and seen what was wrong with the HD, I decided to send an email to their customer service explaining in great detail and point by point the faults committed such an apparatus.
The email explained that I needed a solution, as for the device, or if not possible, return the unit for me EXACTLY LIKE ANOTHER. Your Price € 218.
The next day, I get response: Good afternoon
.
will consult the workshop and support Verbatim on what would be the best way to proceed with your question, you may need to update the firmware of your drive to improve performance and avoid some of the erratic behavior you describe.
will send you a detailed answer in the course of tomorrow.
Thank you for your attention.
OPIRATA.COM
I must say that the email sent me by explaining what was wrong with the HD was the December 8, 2008 and that the answer above was held on December 9, 2008 .
do not think it necessary to explain that this " will send you a detailed answer in the course of tomorrow. " never arrived.
yesterday (December 25, 2008), I decided to send another email asking for explanations on the matter. The answer surprised me. Earlier today I received this reply.
basically tell me they have nothing to do, that puts me in touch with Verbatim to give me a solution.
Well, I will, but I do that I have clear is that EVER use this online store to make a purchase.
just wanted to tell you my experience with these people, and then, if you use their services, you do, but you know how they are spent.
In other online stores, the treatment has always been right, and when I needed assistance with something, either a problem or not, have always been there to assist me.
Now all I have done about it, is to ask OFFICIAL complaint form deal with it, and at least as well, give them a little slap on the wrist and that from now on, treat your customers properly.
Greetings.
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